Returns and Exchanges

Our Customer Covenant

The Medical Mommas pledges to serve our customers with fairness, sincerity, courtesy, respect, and appreciation. Our hand-crafted and family owned business was built by creating long-lasting relationships, and we treat our customers like they want to be treated. We provide premium service and products and look forward to exceeding customers' expectations.

DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact us at help@themedicalmommas.com within 14 days for a replacement.  Items will not be replaced after 14 days. 

RETURNS AND EXCHANGE POLICY

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your Medical Mommas purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.
• Returns must be made within 30 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please mail your www.themedicalmommas.com return to:
           The Medical Mommas
            Attn: Returns/Exchanges Dept
            267 Higgins Rd
            Mayfield, Kentucky 42066

  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy). 
    • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
    • All returns will be credited to the original credit card used at the time of purchase.
    • Returns will be processed within 1-2 weeks of our office receiving your item.
    • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
    • Please do not mail any packages C.O.D., as they will not be accepted.

    Only items purchased on www.themedicalmommas.com may be accepted for a return.  Items purchased from www.themedicalmommas.com cannot be returned or exchanged at retailers that sell The Medical Mommas products.

    Please contact customer service with any questions by email at help@themedicalmommas.com.

    Please Note:  Empty containers cannot be accepted for refund.
     

EXCHANGE POLICY
We are happy to exchange any merchandise that is defective, damaged or unused.  If you will need to exchange your product, please review the information below. 
• We accept exchanges on items purchased on www.themedicalmommas.com only up to 30 days after the original purchase.  
• Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange.  
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.  
• You will be responsible for the return shipping & handling charges, which will not be refunded.  
• Ship your exchange to us via a pre-paid package:
           The Medical Mommas
            Attn: Returns/Exchanges Dept
           267 Higgins Rd
           Mayfield, Kentucky 42066

Please contact customer service with any questions by email at help@themedicalmommas.com

Please Note:  Empty containers cannot be accepted for an exchange.

IMPORTANT NOTE:  If a product is sent for refund or exchange and is not found to be in new unopened and unused condition, the customer will forfeit the right to a refund or exchange of the product.